Policies

Privacy Policy

  • Statement

    We are committed to protecting your privacy and confidentiality and understand that your privacy is important. We are committed to the principles outlined in the Privacy Act. 1988. Our privacy policy tells you about how we collect, hold, use and disclose your personal information.

  • Scope

    Who does the Policy and Procedure apply to? This document sets out how we protect your privacy and manage your personal information. It applies to all people who deal with us, other than your employees.

  • Definitions

    We: Means I’ve Got Your 6 Foundation

    Consent: Means Permission for something to happen or agreement to do something. Your consent can be written or verbal (eg. when you give us your permission over the phone or in a face to face conversation). Your consent will be implied where we can reasonably form a conclusion that you have given consent by taking action or deciding not to take action.

    Person we support: Means a person who we are giving assistance to or has previously received services from us or has made inquiries to us about receiving services from us.

    Personal Information: Means information we collect about you which forms part of our database

    Sensitive Information: Is a category of personal information and includes your health or medical information.

1.1 Collection of your Personal Information

The amount and type of personal information we collect from you will depend on the type of activity we are required to do for you.

Personal information would include information on the individual’s identity (that is name, address, country of birth, gender, date of birth, telephone number, passport details, billing information and medicare number.

If you are a person we support or are connected to a person we support (eg, family member, carer, advocate or nominated representative), the personal information that we hold about you will include similar items as well.

If you are a job applicant, the personal information we hold about you may include (name, address, telephone number, gender, country of birth, previous employment details, email address, tax file number, qualifications, working with children checks, police checks.

1.2 Collection of Sensitive Information

We understand that protecting your privacy in relation to health and sensitive information is particularly important.

To provide our services or to respond to inquiries about our services, we may be required to collect and hold your sensitive information including health and medical information and information relating to your disability and support requirements.

We will limit the collection of sensitive information to the minimum amount required in the circumstances.

You can refuse to provide this information at any time, however in doing so, this may limit our capacity to provide you with a person centred care plan, that is individually tailored to you.

1.3 Collection of Personal Information

Your personal information is collected from you in a number of ways:

• Over the phone when you contact us or via email or in person
• When you fill in our application forms
• When you inquire about our services or supports or receive our services and support
• When you donate to us or participate in any of our fundraising activities
• Through our direct marketing activities
• Through our contracted service providers

Where possible, we will collect your personal information directly from you or your nominated representatives. However, there may be circumstances in which we need to collect your information from other people or organisations.

If we collect personal information about you from a third party and it is unclear that you have consented to the disclosure of your personal information to us, we will take reasonable steps to contact you and ensure that you are aware of the circumstances surrounding the collection and purposes for which we have collected your personal information.

If you have provided us with information about another person, then you need to tell that other person that you have done so, that they have a right to access their information and that they can refer to the Privacy Policy for information on how IGY6 will handle their personal information.

It is also OK to change your mind re your consent to IGY6 to collect and share your information – but you need to let us know of your change in your wishes.

Similarly, you may use a pseudonym and or choose to remain anonymous when consenting to share your information. However this may limit our ability to meet your individual needs.

1.4 Use of your Personal Information

Your information is used to enable us to operate our business especially as it relates to you. This may include:

• For the provision of services
• To verifying your identity
• Use in marketing and promotions
• Processing your membership
• Send you information about our services and supports
• Investigating any complaints about or made by you
• As required or permitted by any law (including the Privacy Act)

If you are a person we support or are connected to a person we support (eg, chosen family member, advocate or nominated representative), we may use your information to:
• Provide you with information about our services and supports
• Administer our services and supports
• Process payments
• Answer your inquiries and deliver customer service to you
• Conduct quality assurance activities
• Carry out internal functions including administration, training, accounting, audit and information technology
• Resolve complaints
• Comply with laws and regulations and to report to funding and government agencies
• Send you information about our organisation, services and

1.5 Who Does IGY6 Disclose Information to

In order to operate an efficient and sustainable organisation and to enable us to carry out our activities and provide our services and supports, we may be required to disclose your personal information
to third parties. This may include disclosure in the following circumstances:

• The use or sharing of information is legally required or authorised by an Australian law, or court or tribunal order
• IGY6 believes that the collection and disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of an individual
• Related and affiliated companies and organisations including joint venture partners and industry affiliate organisations.
• People engaged by us or acting on our behalf in relation to our business, such as our service providers/suppliers. Suppliers are required to handle your personal information in accordance with this Privacy Policy.
• Government and regulatory bodies, including the National Disability Insurance Agency, Medicare, the Department of Social Services, the Department of Health & Human Services, and the Australian Taxation Office.
• People acting on your behalf including your nominated representatives, legal guardians, executors, trustees and legal representatives.
• Lawyers, auditors, banks and other advisors appointed by us or acting on our behalf.
• Where disclosure is required by law, including where required to the police, or to the Disability Services Commissioner, or to comply with compulsory notices from courts of law, tribunals or government agencies.

We take reasonable steps to make sure that these organisations will protect the privacy of your personal information, in accordance with this Privacy Policy.

1.5.1 Cross border disclosure of information

IGY6 will ensure we take reasonable steps before disclosing information to ensure that the recipient treats the personal information with the similar standard of care required by the Information Privacy Act. Our technology infrastructure may make use of cloud infrastructure or servers located outside Australia. We do take all reasonable steps to secure your private and sensitive information against unauthorised access. Apart from this, we do not typically transfer personal information offshore. By providing your personal information to us or using our services and supports, you are taken to have consented to this transfer.

1.5.2 How do we store personal information and for how long?

We take all reasonable steps to ensure that your personal information is securely stored and protected. These steps include password protection for accessing our electronic IT systems, securing paper files in locked cabinets and physical access restrictions to buildings where information is held. In addition, access to your personal information is restricted to those properly authorised to have access.

Unfortunately, there are inherent risks in the management of personal information and we cannot and do not guarantee that unauthorised access to your personal information will not occur. We keep your personal information for as long as it is needed for the purposes for which it was collected and to comply with legal requirements. When personal information we hold is no longer needed for any purpose, including legal purposes, and subject to our legal obligations (for example, under the Public Records Act), we will take reasonable steps to destroy or alter that information so that it no longer identifies you.

1.6 Assessing and Correcting your Personal Information

1.6.1 How do I keep my personal information up to date?

We depend largely on you to provide us with accurate personal information. If changes to your information are required, please let us know by contacting us.

1.6.2 Can I access my personal information?

Individuals can access their information at any time in a suitable format without charge.

Simply contact us (our contact details are listed below) to make your request. For security reasons, we may ask you to put your request in writing. However, there may be some circumstances when this is not possible, including where:

• We no longer hold or use the information
• providing access would have an unreasonable impact on the privacy of others
• The request is frivolous or vexatious
• Providing access would be unlawful

If we do not provide you with access to all of your personal information, we will tell you the reason why we have not done so.

1.7 Your Privacy Online

1.7.1 Online data collection and use

When you access a IGY6 website, anonymous technical information may be collected about user activities on the website. This may include information such as the type of browser used to access the website and the pages visited.

This information is used by IGY6 to make decisions about maintaining and improving our websites and online services. This information remains anonymous and is not linked in any way to personal identification details.

1.7.2 How we handle email and ‘contact us’ messages

We may keep the content of any email, or “Contact us” or other electronic message or form, that we receive. The message content may be monitored by our service providers or staff for purposes including trouble shooting, compliance, auditing and maintenance, or where email abuse is suspected. Personal information will be handled in accordance with this Privacy Policy.

1.7.3 Additions to this Policy

If we decide to change this Privacy policy, we will post changes on our webpage. Please refer back to our Privacy Policy to review any changes.

Child Safety Policy

  • IGY6 is committed to child safety and to providing and actively promoting a safe environment for children.

    IGY6 has zero tolerance towards child abuse, and is committed to protecting the physical, emotional, cultural and social wellbeing of all children.

    We want children to be safe, happy and empowered. We support and respect all children, as well as our staff and volunteers.

    We are committed to the safety, participation and empowerment of all children.

    We have a zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures.

    We have legal and moral obligations to contact authorities when we are worried about a child’s safety, which we follow rigorously.

    IGY6 is committed to preventing child abuse and identifying risks early, and removing and reducing these risks.

    IGY6 is committed to regularly training and educating our staff and volunteers on child abuse risks.

    We support and respect all children, as well as our staff and volunteers. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from a culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

    IGY6 has policies and systems in place to protect children, and all allegations and safety concerns will be treated seriously. We acknowledge that children’s safety is a whole of organisation responsibility and we work to ensure that all children especially is everyone’s business.

Quality Statement

  • IGY6 delivers individualised, consumer-directed care and Life Coaching and Counselling within and across Local Government Areas within Australia, to children and adults with a disability, and frail, older people, Veterans, First Responders and First Nations. The services delivered can be to clients who can be compensable or non-compensable.

Cancellation Policy

  • Short Notice Cancellations

    Where IGY6 has a Short Notice Cancellation (or no show) we are able to claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to this Price Guide and the terms of the service agreement with the client

    A cancellation is a short notice cancellation if the client:

    Does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when IGY6 is travelling to deliver the support; or

    Has given less than two (2) clear business days’ notice for a support that meets both of the following conditions:

    The support is less than 8 hours continuous duration; AND

    The agreed total price for the support is less than $1000; or

    Has given less than five (5) clear business days’ notice for any other support.

    IGY6 can only claim from a client’s plan for a Short Notice Cancellation of the delivery of a support item to the client if all of the following conditions are met:

    This Price Guide indicates that IGY6 can claim for Short Notice Cancellations in respect of that support item; and

    The proposed charges for the activities comply with this Price Guide; and

    IGY6 has the agreement of the client in advance (that is, the service agreement between the participant and provider should specify that Short Notice Cancellations can be claimed); and

    IGY6 was not able to find alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.

NDIS Code of Conduct

The NDIS Code of Conduct promotes safe and ethical service delivery by setting out expectations for the conduct of both NDIS providers and workers. The Code now includes rules about price differentiation.

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    Who the NDIS Code of Conduct applies to

    The NDIS Code of Conduct applies to:

    • Registered NDIS providers and their employees
    • Unregistered NDIS providers and their employees
    • Providers delivering information, linkages, and capacity building (ILC) activities
    • Providers delivering Commonwealth Continuity of Support Programme services for people over the age of 65.

    The Code also applies to NDIS Commission employees in addition to the Australian Public Service Code of Conduct.

  • The NDIS Code of Conduct

    The Code of Conduct requires workers and providers who deliver NDIS supports to:

    • Act with respect for individual rights to freedom of expression, self- determination, and decision-making in accordance with relevant laws and conventions
    • Respect the privacy of people with disability
    • Provide supports and services in a safe and competent manner with care and skill act with integrity, honesty, and transparency
    • Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
    • Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
    • Take all reasonable steps to prevent and respond to sexual misconduct.

    There are guidelines available to help both NDIS providers and workers understand their obligations under the NDIS Code of Conduct.

  • Worker Orientation Module

    Our Worker Orientation Module – Quality, Safety and You is a free elearning module that explains the obligations of workers under the NDIS Code of Conduct – from the perspective of NDIS participants.

    All registered NDIS providers under the NDIS Commission should include the module within their induction process for workers, and encourage existing workers to undertake the module over time, as part of their ongoing learning and to support compliance with the NDIS Code of Conduct.

  • Interpreter services

    Provider and support worker obligations

    Supporting effective communication upholds the rights of people with disabilities to have choice and control and make decisions about their own lives.

    You have an obligation under the NDIS Practice Standards and NDIS Code of Conduct to support effective communication, including the obligation to offer and support access to interpreting services to help participants use their supports.

    Language interpreting supports are not included in NDIS plans, however you can register with TIS National so participants and their carers can access NDIS funded interpreters. Once registered, you can book via the TIS National online booking system.

    Providers or support coordinators can book a face-to-face or over the phone language support interpreter for participants.

    Where possible, you should also try to match the participant who speaks a language other than English or uses Auslan with a worker who speaks their language or uses Auslan.

    For more information about language interpreting services, visit the NDIS website.

  • Worker screening check

    It is mandatory for all interpreters working with NDIS participants to have a valid NDIS Worker Screening Check.

    The TIS National online booking system automatically requests an interpreter with an NDIS Worker Screening Check when someone makes a booking for an NDIS participant.

    Staff and registered providers should no longer ask interpreters working with participants for a Working with Children Check.

NDIS Code of Conduct Guidance

Charter of Human Rights + Responsibilities

IGY6 is guided by Victoria’s Charter of Human Rights + Responsibilities.

    • Your right to recognition and equality before the law
    • Your right to life
    • Your right to protection from torture and cruel, inhuman or degrading treatment
    • Your right to freedom from forced work
    • Your right to freedom of movement
    • Your right to privacy and reputation
    • Your right to freedom of thought, conscience, religion and belief
    • Your right to freedom of expression
    • Your right to peaceful assembly and freedom of association
    • Your right to protection of families and children
    • Your right to taking part in public life
    • Cultural rights
    • Property rights
    • Your right to liberty and security of person
    • Your right to humane treatment when deprived of liberty
    • Rights of children in the criminal process
    • Your right to a fair hearing
    • Rights in criminal proceedings
    • Right not to be tried or punished more than once
    • Retrospective criminal laws